When you use Neo 6, certain information is shared with us. How that information is used, how long it is retained, and what rights you have — it's all explained clearly on this page. No legal jargon.
Neo 6 gives you full control over your own data
When you use Neo 6, certain information reaches us. This falls into three categories — what you provide directly, what is collected automatically from your usage, and what we receive from third parties. Full details are provided below.
Information you provide directly includes your name, phone number, email address, date of birth, and payment details submitted at registration. A copy of your national ID or passport is also collected during KYC verification. This information is used to confirm your identity and deliver our services.
| Data Type | Example | Purpose |
|---|---|---|
| Identity Information | Name, Date of Birth, NID | KYC Verification & Security |
| Contact Information | Phone, Email | Account Management |
| Financial Information | BKash number, bank details | Payment Processing |
| Usage Data | Game History, Bet Logs | Service Improvement |
| Device Information | IP, Browser, OS | Security & Analytics |
| Location Data | Approximate Location | Geo-Restriction Compliance |
We never store your password in plain text. All passwords are encrypted using bcrypt hashing.
Neo 6 uses collected data only for specific, defined purposes — never beyond what it was gathered for. The primary uses are outlined below.
The primary purposes are managing your account, processing payments, and providing customer support. Your data is also used to maintain platform security, prevent fraud, and meet legal obligations. With your consent, we may send you personalised offers and bonuses — which you can opt out of at any time.
To stop receiving marketing emails or SMS, contact our support team or click the Unsubscribe link at the bottom of any email.
Neo 6 data is stored on Asia's most secure cloud servers. All servers are ISO 27001 certified and undergo regular security audits. Physical access to data centres is strictly restricted and monitored 24/7.
How long data is retained depends on the type of information and applicable legal requirements. Even after account closure, certain data must be kept for a defined period to meet regulatory obligations.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | For as long as your account remains active | Service Delivery |
| Transaction Records | 5 Years | Financial Regulatory Requirements |
| KYC Documents | 5 Years | AML compliance |
| Login Logs | 2 Years | Security Investigation |
| Cookie Data | 30–365 Days | Session & Analytics |
| Support Conversations | 3 Years | Quality Service |
To put it plainly — Neo 6 does not sell your data. Ever. However, there are limited circumstances in which information must be shared with third parties.
Financial information necessary for payment processing is shared with providers such as bKash, Nagad, and banks. Gameplay data is shared with game providers such as Evolution and Pragmatic solely for the purpose of delivering services. Data may be disclosed to law enforcement or regulatory authorities when legally required.
All third parties we work with are required to sign strict data protection agreements and may only use your information for the specified purpose.
Neo 6 uses cookies and similar technologies to enhance your experience. Cookies are small files stored in your browser or on your device. We use several types of cookies.
Essential Cookies — These are essential for the site to function. They handle login sessions, security tokens, and form data. These cookies cannot be disabled.
Performance Cookies — Which pages are visited most and how long they take to load — this data helps us with analysis. We use Google Analytics, but IP addresses are anonymised.
Functional Cookies — Used to remember your language preference, game settings, and UI customizations. Disabling these may reduce the quality of your experience.
Marketing Cookies — Used to show you offers based on your interests. You can disable these cookies — though you may then see less relevant ads.
You can manage cookies through your browser settings. However, disabling essential cookies will prevent you from logging in to Neo 6.
Neo 6 uses industry-leading technology and practices to keep your data secure. It's not just about the tech — our staff undergo rigorous security training too. Data protection is an ongoing commitment for us, not a one-time event.
No method on the internet is 100% secure. However, Neo 6 takes every possible precaution. If you spot a security issue, please report it to support@neo6.ws.
Neo 6 strictly does not serve anyone under 18. Personal data of minors is never collected and should never be. Age verification is carried out at the point of registration.
If we discover that someone under 18 has registered, their account will be immediately closed and all collected data will be deleted. If you believe a minor is using Neo 6, please let us know.
Parents, stay informed. Enable Parental Controls on your devices and monitor your children's internet activity.
You don't need a lawyer to exercise any of the rights listed above. Simply contact our support team in writing. We are obligated to respond within 30 days.
Neo 6 may update this Privacy Policy from time to time. For major changes, you will be notified via email or app notification at least 7 days in advance. Minor updates will be reflected on this page with a revised date.
Continued use of our services after any changes constitutes acceptance of the updated policy. If you do not agree with the changes, you may request account closure and deletion of your data.
For any privacy-related questions, complaints, or to exercise your rights, please get in touch with us. Neo 6 has a dedicated Data Protection Officer who oversees all such matters.
If you are not satisfied with our response, you have the right to lodge a complaint with the data protection authority in your country.
Not just promises — your data is protected through technology and process